Refund policy
Last updated: 14 September 2026
Niklo, operated by Deepo Solutions (Private) Limited, is a service that prepares and checks visa applications and guides you through filing them yourself. Because of the nature of this service, our refund policy differs from a typical product return policy. Please read the following carefully.
1. Our processing fee is non-refundable once work begins
Our processing fee covers the work of preparing and checking your visa application and providing step-by-step guidance on filing it. Once we begin processing your application — including filling in forms or preparing or checking your documents — the processing fee is non-refundable, as the work has already been performed on your behalf.
2. Visa approval is not guaranteed
Niklo prepares your application and a well-prepared application improves your chances, but visa decisions are made entirely by the relevant embassy, consulate or government authority. You file the application yourself, and we are not responsible for visa rejections, delays, or any decision made by those authorities.
A visa rejection does not entitle you to a refund of the processing fee.
3. If we fail to deliver the service
If Niklo is unable to complete the agreed service due to an error on our part — for example, a failure that prevents us from delivering your completed, checked application — we will work with you to resolve the issue. This may include correcting and redelivering the application or issuing a partial or full refund at our discretion. Mistakes in how or when you file, or fees you pay to an embassy or visa centre, are not covered.
4. Embassy and visa centre fees
Fees paid to embassies, consulates or visa application centres are separate from our processing fee and are subject to the refund policies of those bodies. We do not control or process refunds of embassy or visa centre fees.
5. All other refund requests
Any refund request that does not fall under the categories above will be reviewed on a case-by-case basis. We are under no obligation to issue a refund, but we will consider each request fairly.
To request a refund, please contact us within 14 days of your payment.
6. How to request a refund
To submit a refund request, contact us with your WhatsApp number or account email, the date of your payment, and the reason for your request:
Email: support@niklo.ai